Last updated: June 8, 2022
This Privacy Policy describes how PetCoach and its divisions or affiliates (“PetCoach,” the “Company,” “we” or “us”) collect, use, and share personal information in the course of operating our business. It also describes the privacy choices and rights available to you.
This Privacy Policy applies to the personal information we collect in association with your interactions with us. This includes, but is not limited to, when you use PetCoach’s desktop or mobile website (the “Site”); when you use our mobile application (“App”); or when you otherwise contact or interact with us offline (“Offline Services”). This also includes when you interact with us via social media or other third-party sites, such as Facebook, Twitter, and Instagram, as well as when you view our online advertisements or emails; interact with our authorized service providers, business partners, and vendors; and contact or communicate with us via phone, email, or other methods. PetCoach is a member of the Petco Animal Supplies Stores, Inc. (“Petco”) family of businesses. The Site, App, and Offline Services are collectively referred to in this Privacy Policy as the “Services.” By using or accessing the Services, you agree that you have read and agreed to the collection, use and sharing of your personal information as described in this Privacy Policy, and you agree to our Terms of Use, which are incorporated by reference. If you do not agree, please do not access or use the Services.
For ease of reference, you may click on the following links to directly access one of the sections of this Privacy Policy:
1. SUMMARY OF OUR PRIVACY PRACTICES
2. HOW WE COLLECT YOUR INFORMATION
3. HOW WE USE YOUR INFORMATION
4. HOW WE SHARE YOUR INFORMATION
5. DIGITAL TRACKING TOOLS & INTEREST-BASED ADVERTISING
6. CALIFORNIA PRIVACY RIGHTS & REPORTING
8. HOW TO UPDATE YOUR INFORMATION & COMMUNICATION PREFERENCES
10. TRANSFER OF DATA FROM OUTSIDE THE UNITED STATES
12. EXTERNAL CONTENT, LINKS, AND PLUG-INS
14. CHANGES TO THIS PRIVACY POLICY
We collect personal information when you use our Services, when you interact with us, and from our business partners and other authorized third parties. The table below summarizes the categories of personal information we collect; the sources from which we collect this information; how we use the information; and the categories of recipients that receive the information from us. For more information about our practices, please see Sections 2, 3, and 4.
Personal Information We Collect | Sources From Which We Collect the Information | Our Purpose for Collecting the Information | Types of Recipients to Whom We Disclose the Information |
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Personal Identifiers, such as: Names; postal addresses; email addresses; telephone numbers; device and online or advertising identifiers; IP addresses; account numbers or identifiers; social media handles; usernames; photos of you or your pet that you send to or share with us. |
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Financial, Transactional, & Commercial Information, such as: Credit, debit or other payment card or financial account information; payment types; transaction amounts or details; third-party payment methods you use; products or services purchased, obtained, considered, or added to your online shopping cart; available credit amounts and qualifications; purchasing histories or tendencies |
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Browsing Activity & Usage Data, such as: Browsing and search history, and information about your interactions with our Site, App, emails, and advertisements; Internet Service Providers; mobile carriers; entry/exit URLs; language settings; and time zones |
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Demographic Information, such as: Gender; date of birth; age |
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Profiles & Inferences, such as: Preferences, interests, and other characteristics related to consumer trends |
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Location Information, such as: GPS coordinates; latitude and longitude; precise geolocation information; home and billing addresses |
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Audio or Visual Recordings, such as: Call recordings created when you call Petco’s customer support line |
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Pet Information, such as: Pet names; breeds; pet dates of birth and sex; pet photos that you upload, send to or share with us; microchip information; pet medical information or records; pet prescription information; pet insurance policy numbers and information; your pet’s vet information; and other health-related information for your pet |
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We collect your personal information when you provide it to us, such as by using or registering for the Services; purchasing consultations or content from us; providing reviews or ratings of our Services; or when you otherwise contact or communicate with us. We also collect certain personal information from you in connection with specific interactions you have with us. For example:
We also obtain personal information from third parties who have the right to provide such information to us. For example, if we acquire another business that you have shopped at or visited, that business may provide us your personal information as part of our acquisition. In addition, we acquire certain information from data brokers and other third parties, including address information that we use to validate or update your postal address or prevent fraud; demographic and lifestyle information (such as the size of your household, age, and gender) to help us analyze our business’ performance or improve the Services; and information about your online and offline transactions and purchases to help us analyze or improve the Services. We also receive personal information, such as your name, address, phone number, email address, transaction details, and pet information, from our business partners when you participate in joint marketing promotions, events, transactions, or similar partnerships or Services we offer with third parties with whom we share a joint venture or similar business relationship.
We collect, use, retain, and share personal information collected from or about you for the following purposes: